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Common Issues & Solutions
Quick fixes for the most frequent problems
Camera Issues
- • Make sure you've granted camera permissions
- • Try refreshing the page
- • Check if other apps are using your camera
- • Use a supported browser (Chrome, Firefox, Safari)
Account & Billing
- • Check your subscription status in Settings
- • Credits reset monthly on your billing date
- • Add-on credits don't expire
- • Contact support for billing disputes
AI Responses
- • Ensure questions are clearly visible in the image
- • Try better lighting for image quality
- • Position text horizontally when possible
- • Each question uses one credit
Technical Issues
- • Clear your browser cache and cookies
- • Disable ad blockers temporarily
- • Try using an incognito/private window
- • Ensure stable internet connection
Still Need Help?
For technical issues, billing questions, or feature requests, email us at:
Include your account email and a detailed description of the issue for faster resolution.
